Payments Support Specialist

PlanBet , Posted 2 weeks ago

Junior

Full time

Negotiable

Remote

We are a growing project in the betting industry, focused on expanding our presence and offering innovative solutions to enhance the overall user experience.

We are seeking a Payment Support Specialist with experience in customer support and/or working with payment systems. The ideal candidate will be responsible for ensuring the smooth operation of payment processes, assisting customers with inquiries, and resolving payment-related issues efficiently.

For which tasks (responsibilities)?

Identify trends, issues, and opportunities for improving payment processes through data analysis.
Support customers with payment-related questions and problems, working closely with the customer service teams to ensure quick and effective resolution.
Maintain and troubleshoot payment systems, update payment methods, and ensure seamless operation within the platform.
Ensure that security measures are in place to protect sensitive payment information.
Manage the payment processing workflow, ensuring transactions are completed accurately and efficiently.

What kind of professional are we looking for?

Prior experience in customer support or payment-related roles.
Strong analytical skills for payment process optimization.
Proficiency in English (B2-C1).
Understanding of payment systems and security measures.

Why do we enjoy working here?

Competitive pay based on your experience and professional background.
Work remotely from anywhere — we’re fully remote and globally connected
Paid sick days and vacation days
Official holidays — days off
Healthy lifestyle benefits
Opportunity for professional growth
Be part of a results-driven team where knowledge sharing and collaboration are part of our culture
Contribute to ambitious projects in a high-growth company with space to make a visible impact
Learn, grow, and thrive alongside industry professionals with valuable insights to share

Apply