Field Service Technician

About the Role

As a Field Service Technician, you will play a vital role in delivering technical support and service excellence across customer sites. Working closely with the Service Manager and wider Field Services team, you’ll be responsible for providing a full range of technical support, including the installation, troubleshooting, repair, and maintenance of electronic gaming machines.

You will be an important face of Aristocrat, ensuring smooth operations for our customers by providing hands-on support and professional service that aligns with ATA’s service initiatives, safety standards, and compliance obligations.

This is ideal for someone technically minded and customer-focused.

Key Responsibilities

Customer & Technical Service

• Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site.

• Perform equipment installation, removal, upgrades, modifications and game changes to gaming equipment at customer sites, including when venues are closed to the public

• Investigate and resolve problems, including complex system faults, and perform repair work as required

• Respond to service calls promptly and professionally to meet customer expectations and SLA requirements.

• Collaborate effectively with venue staff and maintain a high level of customer satisfaction.

Reporting & Documentation

• Accurately capture and report all activities using Aristocrat’s field service management tools.

• Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.

• Record all part usage and ensure returns are completed as per ATA's SLA and compliance standards.

• Assist with internal service reporting and respond to departmental requests when required.

Workplace Health & Safety (WHS) & Compliance

• Ensure you have an understanding of and comply with Company and venue WHS policies, procedures and regulations including:

  • The health, safety and welfare of all employees, visitors, and contractors

  • That accident/incident/near miss processes are followed, and investigations are conducted as required

  • Ensuring all activities meet Company & legislative & regulatory Compliance requirements

What We're Looking For

Required

• Valid Australian driver’s licence.

• Ability to obtain and maintain relevant state/territory gaming licences (support provided by Aristocrat).

• Excellent problem-solving, troubleshooting, and fault-finding capabilities.

• Strong communication skills and customer service mindset.

• Self-motivated and able to work independently across multiple customer sites.

• Good organisational skills with the ability to manage time, tasks, and service schedules.

• Proficient in using mobile devices and field service applications for reporting.

• Flexibility to work weekends, and public holidays as needed.

Preferred

• Experience in a technical field service role, gaming industry, or electronics/mechanical repair.

• Familiarity with diagnostic tools, maintenance scheduling, or service coordination.

• Previous exposure to WHS systems, compliance environments, or regulated industries.

Physical Requirements

The successful candidate will need to meet the following physical requirements, which are essential to the role. Reasonable adjustments will be considered where possible:

• Able to lift/move up to 25kg safely, using correct manual handling techniques and tools.

• Able to comfortably step up onto a safety step and work in variable physical environments.

• Comfortable driving for extended periods and standing for most of the workday.

• Able to comfortably bend, squat, and work at ground level if required.

• Able to comfortably move arms above head and work at shoulder height if required.

What We Offer

• A supportive, inclusive, and safety-first culture

• Competitive salary

• Global career opportunities

• Work with cutting-edge gaming technology and industry leaders.