Community Manager

Lo-Fi Games is a small, busy, independent games studio based in Bristol, which prides itself on diversity and staff welfare. Our first game Kenshi has sold over two million copies worldwide and we’re now hard at work on the prequel - Kenshi 2.

Lo-Fi Games is proud to be an equal opportunities employer. We promote a full range of diversity in our team and strongly encourage all people to apply, including those from under-represented groups. We can also discuss anything you may need to achieve your full potential at any stage of the process. We assess your application solely on your demonstrated suitability for the job. Nothing else.

We are members of the Good Employment Charter and Safe In Our World and a Women in Games ambassador.

What are you working on?

• The name of the project(s): Kenshi 2
• Genres: Role-playing
• Platforms: PC

For which tasks (responsibilities)?

Responsibilities

• Build hype for our upcoming prequel - Kenshi 2, by implementing social media and communication campaigns under the direction of the Head of Marketing

• Organise competitions and other community events 

• Support and oversee voluntary moderators and admins that help manage the community. Ensure they are recognised for their efforts!

• Encourage online discussion of our previous title Kenshi by creating and posting memes and engaging video content including (but not limited to) #ModOfTheWeek, #ThursdayTips and Community Spotlights

• Create videos to promote Kenshi 2, ensuring they’re being shared in the format that fits each respective platform and drives the most engagement

• Acknowledge and repost user-generated content 

• Engage with, manage and grow the Kenshi communities on Steam, Discord, Reddit and Twitter

• Monitor bug reports on our forums and relay information as needed

• Initiate conversations with our community in our Discord by asking open-ended questions, encouraging discussions and positioning yourself as a known entity and community leader

• Actively engage with our passionate and prolific modding community

• Write blogs and work with the dev team to create and share patch notes and game updates

• Provide creative, grammatically correct, and engaging copy for social media and Community Updates, autonomously adding the posts to our content calendar up to the point of sending to Head of Marketing for proofing and sign-off

• Add content to Steam, our newsletter platform and our website, providing accompanying assets that fit with the company’s current branding 

• Encourage inclusivity, respect, and positive interactions among community members, celebrating achievements, acknowledging contributions, and creating a welcoming and friendly atmosphere

• Provide reports on our social media network engagement, growth and sentiment

• Proactively find streamers and content creators, sending them keys and maintaining contact with them

• Assist Marketing Team with day-to-day administrative tasks such as topping up Steam keys on digital stores

• Strategise on what times of day our posts should go out, building on past knowledge while developing an audience profile

What kind of professional are we looking for?

We’re looking for a highly-driven, creative and experienced Community Manager to join our marketing team. This vital role will have you creating imaginative stand-out content and participating in online interactions across a whole host of platforms such as Discord, X/twitter, Facebook, Instagram, Steam, YouTube, Reddit, and TikTok.

We’re looking for someone with a proven track record in written and video content creation. Video editing should be second nature to you and you’ll need to be able to quickly learn how to use our in-house tools to craft jaw-dropping original videos that stand out amongst the noisy world of social media.

We’re looking for a people-centric natural community manager with a strong eye for detail, a passion for wordsmithery and a portfolio to prove it. Our ideal candidate is driven to seek out and experience the more obscure corners of the indie games world. If you’re not already a player, you'll be hungry to immerse yourself in Kenshi’s deep and complex lore. We’re after someone that’s keen to get to the point of being able to crack in-jokes with even the most hardcore of players within six months of starting the job.

You’ll need to be adept and experienced at managing online communities and have a strong understanding of social media dynamics. You should be capable of maintaining our company’s very specific tone across all communications and be proactive in managing capricious community interactions.

This is a highly collaborative role where you’ll be bringing the outward-facing voice of Lo-Fi’s artistic vision to life through content, closely aligning with the artistic direction provided by our Head of Marketing. You’ll need to demonstrate an ability to creatively collaborate, adaptively implement feedback and actively listen to marketing leadership to ensure our online identity accurately reflects Kenshi’s unique and unusual tone.

You’ll need to ensure consistent messaging that perfectly fits our tone and fosters an accepting and lively community atmosphere. Your ability to understand and balance the diverse needs of our community and act autonomously in line with our company’s ethos will be crucial.

Ultimately, you will be a key member of the Lo-Fi Games team, driving engagement and nurturing our community with clear, well-crafted communications, helping ensure that our fans remain excited and involved in our journey as we draw nearer to Kenshi 2’s release and beyond.

This role is offered as a hybrid or remote position, with a desk available in or Bristol office..

Requirements

• Two years’ experience in a games industry Community Management role where you’ve nurtured and significantly grown an active community

• Experience using image and video editing software professionally

• Excellent verbal communication skills

• Fantastic writing skills - the ability to speak both formally and informally with our company’s  tone is absolutely vital to this position

• Strong knowledge of social media best practices - you’ll know your YouTube Shorts from your Instagram Stories. For every major platform you’ll know when it’s best to use a particular format, how long a video should be and what ratio works best

• Strong organisational skills - you’ll be someone that ritualistically keeps your editing tools’ social media export templates up to date and loves to stay on top of your to-do lists

• Strong attention to visual detail, a keen sensitivity to aesthetics and a solid understanding of how visual elements align to create a cohesive identity

• Excellent proofreading skills and immaculate spelling

• A sense of awareness and sensitivity in keeping humour and interactions within appropriate professional boundaries

• The ability to understand, interpret and implement feedback, asking clarifying questions whenever necessary 

• Experience in strategising and pitching community campaign ideas, plotting them out, and carrying them through to the end

• Experience proactively using project management software such as Asana

• Experience using analytics tools to track and report on metrics across social channels

• Knowledge (and preferably experience) of using social media scheduling tools such as Metricool/Hootsuite etc.

• A love for the weirder side of indie games

• A love for fanart and an appreciation of the artistry involved in crafting the perfect screenshot

What is important for us in a person?

Desirable

• You’ve clocked up a significant amount of time in Kenshi 

• Strong knowledge of Kenshi’s lore, its fanbase’s humour and a passionate love for the game itself

• Experience using Google Drive, Dropbox and Slack

• Experience creating content that references an IP’s lore 

• Experience creating machinima, game-based films, real-time animations or virtual puppetry videos

• Experience using in-game editors or mod tools

• Knowledge of Kenshi’s modding community

• Knowledge and understanding of the principles of cinematography 

• Experience using After Effects to create animated logos etc.

• Experience streaming games while communicating with viewers both orally and in writing

• A strong desire to create surreal and comedic short-form machinima

What are the conditions and bonuses?

Benefits

• Super flexible working - our core hours are between 12pm and 4pm (GMT)

• 28 days holiday plus bank holidays

• Relaxed environment with a strict company policy of no crunch

• Private WPA healthcare 

• Excellent team welfare benefits and support

• Mental health support with Spill and WPA insurance (with two ‘no questions’ extra days off a year if you need it)

• Free Merch!

• Regular, inclusive team socials, both in person and online

• Extra benefits for people who stick with us!